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Our Newsletter


Our Policies

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 Our Policies

Our Mission

“Our promise is to always do our best to take care of our customers. And to take care of each matter fairly and reasonably.”

 

Core Return Policy

Core/unit must be returned with in 30 days. To receive core/unit credit.

Any returned core/unit will be thoroughly inspected and a determination will be made if eligibility and requirements are met. The core/unit must be in ‘REBUILDABLE’ condition. Meaning free from damage of any type, including, excessive rust, broken case or nose cone, cracks, locked up, burned up, torch or tool marks,water or fire damage. Must be same as new unit purchased.

 

In the matter that the core/unit you are returning does NOT meet the requirements described in this document, we will :

1). Photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the core/unit was denied.
2). If the core/unit (s) is denied. Customer will be responsible for returned shipping charges.

When returning a core/unit, place core/unit in the original box it came in.

Pack the core/unit in the box and make sure to have a lot of support on each side. Any damages will not be our responsibility. Please include note with invoice number, part number  and date purchased. Always return cores, warranties, units to :

 

Alternator Service

Core Return Dept.

2350 W. Commerce St

Dallas, Texas 75212

 Once Core/unit has passed inspection we will issue you a core credit with in 48 hours.

Shipping charges are not refundable and freight collect returns will not be accepted.

 

Return Reasons Policy

 (There is a 15% restocking fee and credit card process fee 7$ on all product returns)

1). Wrong Product was Ordered due to wrong info/or wrong number.

     (There is a 15% restocking fee and a credit card process fee of 7$ ) there is no refund on shipping. 

     Customer will pay shipping on returned purchase also.

2). We shipped wrong unit. (We will send correct unit). No cost.

3). Defective part. See Warranty Policy.

4). Special Order products: All sales are final. No returns on special orders.

 

To return product please call 1-800-527-9635 or/and email

jmallen@alternatorservice.com “ with your name, invoice number, part number, date purchased and reason for returning within 30 days from original date on invoice.

To receive a RGA  “Return Goods Authorization”.  A return authorization will be issued to you.  Once received and inspected and deemed New and not used.

We will give you a refund minus the Restock fee of 15% ,credit card process fee 7$ and shipping.

Buyer is responsible for all shipping cost.

Will not accept any returns without a RGA.

 

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Warranty  Policy

Our main goal is 100% customer satisfaction. We always deal with our customers fairly and reasonably.

 

 

All units/parts carry a one year warranty from date of purchase. Warrants new unit/part against being defective. When used in right applications and installed per installation instruction from manufacture.

 All our units/parts are warranted to be in working order, built with quality parts by each manufacturer. In some cases we must send warranty unit/part to the original manufacturer in order for them to do their own inspection. This process can take up to 4 weeks.

 Alternator Service inc ( ASI ) shall not be liable for incidental or consequential damage arising out of, or from the uses of ASI units/parts by the buyer, its assignees, employees, agents, or customers. ASI does not assume responsibility for loss of use of the vehicle, loss of time, towing, cellphone, travel, lodging, inconvenience, revenues, or cost of a replacement of a rental vehicle.

 

Return warranty

Warranty must be returned with in 30 days. All warranties will be thoroughly inspected and a determination will be made if eligibility and requirements are met. Meaning free from damage of any type, including, excessive rust, broken case or nose cone, cracks, locked up, burned up, torch or tool marks, water or fire damage, Will not warranty unit/part when parts fails because of misapplication, improper installation, accident, misuse, abuse or caused by other working parts of vehicle, ex: improper install of battery, bad battery, loose connections, corroded cables that causes electrical short, Ie. not enough volts, bad key switch , runs out of gas. Improper wire gauge/size for higher amp, disassemble/alteration of unit/part voids warranty, use of unit/part for which it is not designed for, voids warranty. This warranty does not cover normal wear and tear. Unit/part and warranty is non-transferable.

 In the matter that the warranty unit you are returning does NOT meet the requirements described in this document, we will :

1). Photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the warranty unit was denied.
2). If the warranty unit (s) is denied. Customer will be responsible for returned shipping charges.

 Once unit/part has passed warranty inspection, we will repair or send a new unit/part. Based on inspection.

Shipping charges are not refundable and freight collect returns will not be accepted.

 In a case a unit/part needs to be replaced immediately before the process can occur, the customer can purchase a second unit/part, to be shipped at once. When ASI receives the warranty unit/part and passes the warranty process. ASI will issue a refund for the amount of the second unit/part.

When returning a warranty unit, please call 1-800-527-9635 and/or email

 “ jmallen@alternatorservice.com with your name, invoice number, part number, date purchased and reason for returning To receive a RGA  “Return Goods Authorization”.  A return authorization will be issued to you. Place unit in the original box it came in.

Pack the unit in the box and make sure to have a lot of support on each side. Any damages will not be our responsibility. Please include note with invoice number, part number  and date purchased and how it unit/part failed. Always return cores, warranties, units to :

 

Alternator Service

Warranty Return Dept.

2350 W. Commerce St

Dallas, Texas 75212

 

Shipping Policy

 

All orders are shipped by UPS.

In most cases orders are usually shipped same day by 4pm.

Will ship unit/part by any carrier per customer request.

Any orders made after 3pm Central Time will automatically be shipped the next day.

Any orders made on the weekend will be shipped that following Monday.

If wanting to return a unit please call our Dallas location first for a RGA.

1-800-527-9635  Local  214.630.6771 

All cores/unit /part/ warranty must be returned in 30 days. Must return unit/part in original box.

A  15% restocking fee on NEW return units.  Must be returned with in 30 days.

Shipping Rates

The rate charged is based on the weight of unit/part or products and your location. Also if shipped with special request. IE next day air.etc.

Any shipping charges are non refundable.

Damaged goods claims must be made direct to freight/carrier service company.

 

Payment Policy

 

Accepted Methods of Payment.

Credit Card, Debit Card - (Visa, Master Card, American Express, Discover), Cash on Delivery.

Credit Card will be charged when you place your order.

Returning a Product, There is a 15% restock fee and 7$ processing Fee.